Frequently Asked Questions (FAQ)

Are grooming appointments required?

Yes, particularly during the busier summer months it is important to make a scheduled appointment for pet grooming services other than dog or cat nail trims. We will always do our best to accommodate customers, but at times our groomers may be booked out weeks in advance.

Can I watch my dog being groomed?

Owners are welcome to visit our pet grooming facilities, however it can be difficult to maintain the dogs full attention whilst owners are present.  For this reason we generally advise owners to spend a few hours shopping or pampering themselves while our groomers take care of their fur baby.

How do I choose a dog breed?

Choosing your next dog requires careful consideration as there are many different breeds of dogs with very different personalities and varying levels of care and grooming requirements. Visit the Purina Dog Breed Selector to help choose your next furry friend.

How often should my dog have a hydrobath?

Most customers with inside dogs bring them in fortnightly for a hydrobath, while outside dogs are usually fortnightly or monthly. It is important that appropriate pet specific products are used so that the skin and coat are not adversely affected.

Why is a hydrobath better?

Despite the name, hydrobaths are actually more similar to a shower, and use warm water with an adjustable spray to thoroughly clean the dogs coat down to the roots. This is a much more effective and pleasant experience for the dog than a cold garden hose.

Are dogs scared of the hydrobath?

Dogs experiencing the hydrobath for the first time are often a little intimidated, but between the warm water and the massaging effect of the water jets they generally settle down very quickly and learn to enjoy the experience.

How often should my dog be groomed?

Dogs such as poodles require regular clipping every six weeks or so, whilst long haired dog breeds benefit from regular bathing and brushing to avoid matting and keep their coat looking its best. If you're unsure, please contact our groomers for advice.

Are dogs scared of being groomed?

Our groomers have many years of experience in handling dogs of all sizes and temperament, and are all pet owners themselves. Through a kind and gentle approach even the most timid dog can usually be calmed and groomed successfully without sedation.

Can you just trim my dogs nails?

Yes, many customers bring dogs or cats in to our Newtown salon to have their nails trimmed by our trained grooming staff.  We can do this as a walk-in service without an appointment. Frequency required depends on the size and age of the dog and whether it spends a lot of time on hard surfaces like concrete that naturally wear down the nails.

Does grooming help with ticks?

Ticks are a blood sucking parasite related to the spider and are a major problem in this area, with the paralysis tick causing many pet deaths among both dogs and cats.  Visit the Bravecto tick identification page to learn more about them.
Keeping the coat of your dog or cat shorter can help with locating ticks, and on a number of occasions our trained staff have found paralysis ticks on customers dogs that may otherwise have gone unnoticed. Please contact your vet immediately if your pet is showing any tick related symptoms.

What do I do if my dog has fleas?

Flea bite allergy dermatitis can cause intense itching, skin inflammation and loss of hair. Hot spots and lick granulomas can also result from continual licking and chewing of the bite area. Treating fleas only on the pet will result in repeated infestations as eggs and larvae will remain in other locations such as bedding. To break the flea life cycle, infestations must be treated both on the pet and in the surrounding environment.   
Visit the Bravecto flea information page to learn more about controlling fleas on dogs or cats.

What foods are dangerous for dogs and cats?

Many human foods such as chocolate, grapes and ham are quite toxic for dogs and cats, potentially causing issues such as vomiting, diarrhea, seizures or even death. For more information on keeping your pet safe, visit the ASPCA website.